Exceptional and Fair customer service is our number one goal. We are a long time family run business and value each and every customer. Thank you for the opportunity to do business with you.
Frequently Asked Questions
When will my order be shipped?
Orders are shipped Monday-Friday. If your order is placed after 2pm EST it may not ship until the next business day.
How can I find the tracking number for my order?
Tracking numbers are emailed to you when your order has shipped.
I live close to you. Can I pick up my order?
Absolutely! Just select the In-Store Pickup option during checkout and you will receive a confirmation email with instructions for pickup.
Please wait until you receive confirmation that your order is ready for pick-up (typically within 2 hours). Orders placed within 2 hours of close will be available for pickup next business day. Some items are fulfilled from other locations; we will contact you if there is a problem with your order.
Orders can be picked up from our main showroom during business hours. Please bring your confirmation email, and tell the salesperson you've arrived to pickup an online order.
What is a drop ship?
Items noted as a “drop ship” will ship directly from the distributor or manufacturer. Because they are not housed in our own warehouse, drop ship items are not eligible for customer pickup and we are not able to offer expedited shipping options.
What should I do if I received a damaged item or need to return an item?
Please contact us at support@paulbmoyer.com within 30 days of delivery and we will be happy to assist you.
What is your return policy?
Returns must be sent back at expense of buyer in re-sellable, uninstalled condition within 30 days of delivery. Items that have been installed, used, damaged or are missing pieces may be subject to restocking fees based on the grade of the item.
We make every effort to describe our items as clear as possible so there is no confusion. If you are not 100% sure an item fits your machine, email us with the model and serial number of equipment and engine and we will be happy to help! If we make a mistake in any way, we will fix it ASAP and of course pay shipping back if a wrong item was sent.
Items must have prior approval before sending them back. Please email us at
support@paulbmoyer.com to initiate a return.
Please note certain items are sold as final sale and are non-returnable. This includes engines and any items shipped by freight, and is noted on the product page.
How do I cancel an order?
Send us an email at support@paulbmoyer.com or give us a call at 267-880-4230 and we will be happy to take care of that for you. Please note, orders that have already shipped cannot be canceled. Drop shipped orders, and orders that ship by freight cannot be canceled.
Does this have a warranty?
All products come with a manufacturer warranty. If you believe you have a defective part, please let us know! If your part is eligible for a warranty claim, depending on the part, we will need you to provide information on your machine and/or engine in order to proceed with the warranty process.
For warranty claims on engines and engine powered equipment, if the product has been oiled or gassed, it will need to be taken to an authorized service center for repair, which may be covered under the manufacturer warranty. Please feel free to contact us if you need assistance locating an authorized service center near you and we will be happy to help.